Payment Policy page

At BrightBuy Online, operated by ALIAVE s.r.o., we are committed to providing you with a smooth, secure, and convenient payment experience. This Payment Policy outlines the methods of payment we accept, payment security measures, and related terms.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on www.brightbuy.online:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit and debit cards.
  • PayPal: Secure payments via PayPal.
  • Bank Transfer: For select orders, we accept payments via bank transfer.
  • Other Payment Methods: Depending on your location and availability, we may offer other payment methods, which will be listed at checkout.

2. Payment Processing

All payments are processed through secure and trusted payment gateways. We use industry-standard encryption and security protocols to protect your payment information. By using our Site, you consent to the processing of your payment data as described in our Privacy Policy.

3. Payment Authorization

When you place an order, we authorize your payment method for the total amount of the order, including applicable taxes and shipping fees. Your payment is processed only when your order is confirmed and ready for shipment.

  • Pending Payment: If your payment is not successfully authorized, we may delay the processing of your order until the payment issue is resolved.
  • Payment Confirmation: After successful payment authorization, you will receive a confirmation email detailing your order and payment.

4. Billing Information

You agree to provide accurate and up-to-date billing information when placing an order. This includes your name, address, email address, and valid payment details. You are responsible for ensuring the accuracy of this information to avoid any issues with payment processing or order delivery.

5. Taxes and Duties

Prices listed on the Site include VAT (Value Added Tax) for customers within the European Union (EU). If you are purchasing from outside the EU, your total price may exclude VAT. Additional customs duties, taxes, or fees may apply depending on your country of residence and the destination of the shipment. You are responsible for paying any additional fees that may apply upon delivery.

6. Order Cancellation and Refunds

If you cancel your order in accordance with our Cancellation Policy, any payments already processed will be refunded. Refunds will be issued using the same payment method you used for the original transaction.

  • Refund Timeframe: Refunds will be processed within 14 days from the date we receive the cancellation request or returned goods.
  • Refund Method: Refunds will be issued using the same payment method, unless otherwise agreed.

7. Security of Payment Information

We take payment security seriously. All transactions made on our website are processed through secure payment systems with SSL encryption to ensure that your personal and payment details are protected from unauthorized access. We do not store sensitive payment data such as credit card numbers on our servers.

8. Payment Disputes

If you believe there has been an error with your payment, please contact us immediately at support@brightbuy.online. We will investigate the issue and resolve any discrepancies. If your payment was incorrectly processed or charged, we will issue a full or partial refund, as applicable.

9. Currency and Conversion Fees

All transactions are conducted in Euros (EUR). If your payment method is in a different currency, your financial institution may apply conversion fees. These fees are outside of our control and are your responsibility.

10. Payment Issues

In the event that your payment is declined or unsuccessful, we may contact you for more information or request a different payment method. Orders will not be processed until the payment issue is resolved. If payment issues are not resolved within a reasonable timeframe, we reserve the right to cancel the order.

11. Changes to the Payment Policy

We reserve the right to amend or update this Payment Policy at any time. Any changes to the policy will be posted on this page, and the revised policy will be effective as of the date of posting. Please review this policy periodically to stay informed about how we handle payments.

12. Contact Information

If you have any questions or concerns about our Payment Policy or need assistance with a payment issue, please feel free to contact us:

ALIAVE s.r.o.
Dunajská 66
81108 Bratislava
Slovakia
Tel: +421 2 3332 5107
Email: support@brightbuy.online