Refund and return Policy

Introduction

Under applicable consumer protection laws, consumers have the right to withdraw from certain contracts. A consumer is defined as any natural person who concludes a legal transaction for purposes predominantly outside of their commercial or independent professional activities. The following terms outline your rights and obligations regarding the cancellation of purchases made on this website.

1. Right of Withdrawal

1.1 Entitlement to Withdraw
You have the right to withdraw from this contract without providing a reason within fourteen (14) days.

1.2 Commencement of the Withdrawal Period
The withdrawal period begins from the day on which you, or a third party designated by you (other than the carrier), physically receives the final item in your order.

1.3 Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must provide a clear declaration of your decision to withdraw from the contract. You may do so by contacting us at:

ALIAVE s.r.o.
Dunajská 66
81108 Bratislava
Slovakia
Tel: +421 2 3332 5107
Email: support@brightbuy.online

You may use the attached model withdrawal form, although its use is not mandatory.

1.4 Compliance with Withdrawal Deadline
To meet the withdrawal deadline, it is sufficient that you send your withdrawal communication before the fourteen-day period expires.

2. Consequences of Withdrawal

2.1 Refund Obligations
Upon cancellation, we are obligated to reimburse all payments received from you, including the costs of standard delivery (except for additional costs arising if you selected a delivery method other than our least expensive standard delivery option).

2.2 Refund Timing and Method
Refunds will be issued without undue delay and, in any event, no later than fourteen (14) days from the date we receive your withdrawal notice. We will use the same payment method you originally used for the transaction unless explicitly agreed otherwise. No fees will be imposed for the refund.

2.3 Right to Withhold Refund
We may withhold the refund until we have received the returned goods, or until you provide proof of returning the goods, whichever occurs first.

2.4 Return of Goods
You are required to return the goods without undue delay and, in any event, within fourteen (14) days from the date you inform us of your decision to withdraw from the contract. Goods should be returned to:

Return Address
ALIAVE s.r.o. - PMB 14
Ivánska cesta 30/B
82104 Bratislava
Slovakia

The deadline is considered met if you dispatch the goods before the fourteen-day period expires.

2.5 Cost of Returns
You will bear the direct cost of returning the goods. For items that cannot be returned by post due to their nature (freight forwarding goods), the return cost is estimated at a maximum of EUR 99.90 per item.

2.6 Liability for Diminished Value
You are responsible for any reduction in value of the goods if the loss in value is attributable to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Exclusions or Expiry of the Right of Withdrawal

3.1 The right of withdrawal does not apply to contracts involving:

  • Goods made to consumer specifications or clearly personalized.
  • Goods that may deteriorate quickly or have an expiration date close to expiration.
  • Alcoholic beverages whose price was agreed upon at the time of contract conclusion but cannot be delivered until at least thirty (30) days after and whose market value fluctuates beyond the seller’s control.
  • Newspapers, magazines, or periodicals, except for subscription contracts.

3.2 Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts involving:

  • Sealed goods unsuitable for return due to health protection or hygiene reasons, once unsealed.
  • Goods that have, by nature, been inseparably mixed with other items after delivery.
  • Sealed audio or video recordings or computer software that has been unsealed after delivery.

3.3 Non-EU Consumers
The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not residents of a European Union member state and whose sole place of residence and delivery address are outside the European Union.

4. Related/Financed Transactions

4.1 Cancellation of Loan Agreements
If you financed this contract through a loan and withdraw from this contract, you will not be bound by the loan agreement, provided both agreements constitute an economic unit. This is particularly the case if we are your lender or if the lender uses our cooperation to finance the contract.

4.2 Assumption of Rights and Obligations
If the loan amount has already been disbursed at the time of contract cancellation, your lender shall assume our rights and obligations in relation to you, insofar as the revocation or return is legally effective. This provision does not apply if the subject of the contract is the acquisition of financial instruments.

5. General Instructions for Returns

5.1 Please handle the goods with care and avoid contamination. Return goods in their original packaging with all accessories and packaging components. Use protective packaging if necessary. If the original packaging is unavailable, please ensure adequate protection against transport damage.

5.2 Goods should not be returned to us freight collect (postage due).

5.3 The above guidelines (5.1–5.2) are not mandatory for the effective exercise of your right of withdrawal.

B. Withdrawal Form

To exercise your right of withdrawal, please complete this form and return it to us:

To:
ALIAVE s.r.o.
Dunajská 66
81108 Bratislava
Slovakia
Email: support@brightbuy.online

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods or services:

  • Goods/Service: __________________________________________
  • Ordered on: ______________________ / Received on: ______________________
  • Name of Consumer(s): __________________________________________
  • Address of Consumer(s): __________________________________________
  • Signature of Consumer(s) (only if notification is on paper): __________________________________________
  • Date: ______________________

(*) Delete as applicable.