Shipping Policy

Welcome to BrightBuy.online! We’re committed to delivering your orders promptly and efficiently. Please review our shipping policy for details on processing times, shipping rates, and delivery options.

1. Processing Time

Orders are typically processed within 1-2 business days. During high-demand periods (such as sales or holidays), processing times may extend to 3-5 business days.
Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Times and Rates

Kostenlose Lieferung (Free Shipping): We are pleased to offer free shipping on all orders across Europe.
Delivery Times: Orders are typically delivered within 5-7 business days.

3. Shipping Destinations

We currently support shipping across all European countries.

4. Fulfillment Location

All orders are fulfilled from our Slovak warehouse:

BrightBuy Fulfillment Center
Dunajská 66, 811 08
Bratislava, Slovakia

5. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment’s progress.

6. Delays

While we strive for timely delivery, unforeseen delays may occasionally occur due to factors such as weather or carrier issues. If your order is significantly delayed, please contact our support team for assistance.

7. Lost or Damaged Packages

Lost Packages: If your package does not arrive within the expected delivery time, contact us within 14 days of the expected delivery date for assistance.
Damaged Packages: If your package arrives damaged, please notify us promptly with photos. We’ll work with you to resolve the issue.

8. International Customs and Fees

For shipments to countries within Europe, there are generally no additional fees. If any customs fees apply for specific destinations, these will be the responsibility of the recipient.